What you need to know
If you have made a complaint about Ofsted but are still not happy at the end of the process, you can refer your complaint to the Independent Complaints Adjudication Service for Ofsted, which will conduct a review.
The adjudicator is independent from Ofsted.
Independent Complaint Adjudicators
Dr Karl Mackie CBE, Chief Adjudicator
Karl has been CEDR's Chief Executive since the organisation was founded in 1990. A barrister and psychologist by training, and qualified arbitrator and mediator, he has been a leading academic and a partner in a business strategy consultancy before helping found CEDR. Karl is one of the best-known names in commercial disputes practice, having worked on some of the most complex civil and commercial cases to go through the English legal system, including the first substantial Court of Appeal mediation (NRG), Maxwell Pension Trusts, BCCI, Atlantic Computers, Alder Hey retained organs litigation. Karl studied arbitration and mediation in Australia, Europe, Hong Kong and North America, has acted as an advocate before industrial tribunals and as an arbitrator and mediator for ACAS in employment and disciplinary disputes across many industry and professional sectors, as well as a private arbiter and neutral for public sector and commercial disputes. He is a Fellow of the Chartered Institute of Arbitrators, and has been on the panel of independent mediators / arbitrators of the UK's statutory industrial relations services ACAS for over twenty years. Karl is currently the Senior Adjudicator of the Independent Complaints Service for complaints involving Ofsted, and an Independent Complaints Reviewer under the Independent Complaints Reviewing Service for the Charity Commission of England and Wales. He has also been appointed an Ombudsman for Euronext NYSE Liffe financial services complaints. In 2010 he was awarded the CBE (Commander of the Order of the British Empire) for his work.
Graham is CEDR's Director of Consultancy and an experienced mediator. He has been working with CEDR since 1996 and is currently Director of Consultancy responsible for our international development and conflict management consultancy initiatives. A Chartered Accountant by background, his early career included undertaking extensive corporate investigations. Later he worked for the Accountants’ Joint Disciplinary Scheme as an investigator into collapses of major public companies (including Barings Bank and Polly Peck). In 2008, he advised the Indian Government on the future business strategy of its International Centre for Alternative Dispute Resolution. In 2009, he advised the International Finance Corporation, the private sector arm of The World Bank, on the establishment of an international ADR centre in Bangladesh. He is currently working with the new Civil and Commercial Court of the Qatar Financial Centre on the development of its ADR offer. Graham is a Board member of the International Dispute Resolution Centre and The Negotiation Competition. He also currently serves as an Adjudicator for our Ofsted complaints scheme and an Independent Complaints Reviewer under the Independent Complaints Reviewing Service for the Charity Commission of England and Wales.
Gina is the Schemes and Business Development Manager and the Senior Adjudicator within the CEDR’s adjudication team. She has extensive experience in the field of adjudication, having issued well over a thousand decisions on consumer law disputes to date. In her capacity as Senior Adjudicator, she is responsible for the on-going management of the panel of neutrals engaged by CEDR. She ensures that our panel members meet the high standard expected from neutrals associated with the CEDR name, and that our panels are appropriately populated with expert neutrals who meet the requirement of our clients. Gina is a CEDR accredited Mediator and a member of the Chartered Institute of Arbitrators under the Adjudication and Arbitration pathways. Gina obtained a Masters in Law in International and Commercial Dispute Resolution from the University of Westminster. She also holds an Honours undergraduate degree in Law and an undergraduate degree in Criminology with a focus in Law from Carleton University in Canada. She completed a Graduate Diploma in Law at BPP Law School, and has also obtained a Professional Award in Ombudsman and Complaint Handling Practice from Queen Margaret University College.
Joanna has an impressive background in consultancy, both in the financial sector and in the last two decades, through her work with CEDR, in the field of Alternative Dispute Resolution. She is one of CEDR's main points of contact with CEDR's Members and with the Law Firms which use CEDR's services for training and dispute resolution. In the early 80's Joanna worked in the Paris office of an international re-insurance company. Working closely with the UK Head Office, she was involved in consolidating the organisation's various newly acquired European offices, gaining an invaluable insight to the inner workings of an international Plc. On moving back to London, Joanna joined a City PR firm, gained the Stock Exchange Registered Representative status and advised PLCs on their investor relations strategy. She also advised professional services organisations in the planning and implementation of their annual communications programmes. Joanna has been a consultant with CEDR since its launch in 1990 and became an Accredited Mediator in 2005. Since then, she has mediated Landlord & Tenant, Housing, Supply and General Contract disputes. She is also an Adjudicator specialising in Educational Disputes.
Justine read Law at the University of Reading, where she gained a firm grasp of the principles of ADR and graduated with a 2:1 Honours Degree. Justine then spent a year working for a major London travel organisation. During this time she initially handled complaints from the public directly and then spent six months investigating and reporting complaints within a legal team. Following this position Justine undertook and completed the Bar Vocational Course at BPP Law School. Justine was subsequently called to the Bar of England and Wales by the Honourable Society of Lincoln’s Inn. Justine is a Member of the Chartered Institute of Arbitrators under the Adjudication pathway. She has acted as an Adjudicator for the Independent Complaints Adjudication Service for Ofsted, two Government-sanctioned tenancy deposit protection schemes, in addition to the Communications and Internet Services Adjudication Scheme (CISAS), the Postal Redress Service (POSTRS), and the Consumer Code for Home Builders Adjudication Scheme (CCHBAS).
Uju is an Adjudicator, Mediator and Conciliator at CEDR Solve. Uju is an Adjudicator on the following schemes: Tenancy Deposits Scheme (my|deposits), the Postal Redress Service (POSTRS), The Independent Complaints Adjudication Service for Ofsted. Accredited as a Mediator in 2007, Uju acts as a lead mediator, co-mediator and assistant mediator in a number of mediations across a wide range sectors including employment/ workplace, partnership, neighbourhood/tenant and general commercial. Uju also works as a Conciliator for the FAS Conciliation Service; part of the Funeral Arbitration Scheme for customers in dispute with funeral director members of the National Association of Funeral Directors (NAFD). Uju holds a Professional Award in Ombudsman and Complaint Handling Practice from the Queen Margaret University, Edinburgh in conjunction with the British and Irish Ombudsman Association. In her spare time, Uju is on the Board of Trustees of Confidential and Local Meditation (CALM), a small charitable organisation in West London which provides work place and community mediation, mediation training and restorative justice services. Uju obtained a 2:1 LLB (Hons) Law and European Legal Systems degree and joined CEDR in April 2005.
Abigail gained a 2:1 BA (Hons) politics degree at Middlesex University. She obtained a graduate diploma in Law and a post-graduate diploma in Legal Practice at the College of Law. Abigail has worked in dispute resolution for more than ten years and became an adjudicator for consumer law disputes in 2007. She has issued well over 700 adjudication decisions for disputes over tenancy deposits under government approved Tenancy Deposit Protection Schemes, disputes about postal services under the Postal Redress Service scheme and for disputes in telecommunications under CISAS. Abigail is an Associate member of the Chartered Institute of Arbitrators.
Eisei currently sits on the following adjudication panels: Consumer Code for Home Builders Adjudication Scheme, the Tenancy Deposit Scheme, the Postal Redress Service, Independent Complaints Adjudication Service for Ofsted and the Communications and Internet Services Adjudication Scheme. He read Law at City University London and graduated with honours, he went on to complete the Legal Practice Course at the College of Law and specialised in both Corporate and Commercial Law with a particular interest in ADR and Intellectual Property. Eisei has worked at a number of reputable Law firms and has served as in-house legal counsel to various international companies. He has also gained work experience across a multitude of sectors including The Motion Picture Industry, Telecommunications and Human Resources. Eisei is a Member of the Chartered Institute of Arbitrators and to date, he has adjudicated on many hundreds of complex consumer law disputes.
Abbie Orwell, Schemes Administrator
Abbie is responsible for administering a variety of schemes, including but not limited to: the Independent Complaints Adjudication Service for Ofsted, the Tenancy Deposit Scheme and the ABTA arbitration Scheme. Abbie obtained a Diploma in Business Administration from Seevic College. Before joining CEDR Abbie worked as an Order Controller at a plumbing and heating company based in central London and as a Customer Service Officer at Natwest Bank.
c/o CEDR Solve
70 Fleet Street
London EC4Y 1EU